FAQs

Do you provide free quotes?

Yes, we provide free quotes upon request in a timely and professional manner. You will always recognize our yellow and black uniforms when we introduce ourselves upon arrival. However, most of the time you don’t have to be home (unless you want to be) at the time of the quote… as long as there are no locked gates around the house and no pets that have a taste for BumbleBees 🙂

Do you provide emergency call-out services?

Here at BumbleBee the phone is never turned off. We are always available for emergency call outs. One such emergency involved a restaurant grease trap which had exploded into an underground parking garage leaving the cars trapped and unable to get out. BumbleBee was on the case immediately. We first laid down absorbent to allow the cars to get out safely and then had a crew working virtually around the clock for the next three days until the problem was solved.

Do you carry coverage from WorkSafe and liability insurance?

Yes, we have a great standing with WorkSafe BC and also carry a five million dollar liability insurance. We are always happy to provide clearance letters for these upon request.

Are you bonded?

Yes, along with our liability insurance we also bond all our employees for your peace of mind. Our insurance allows us to go a maximum of five storeys, so unfortunately we are unable to service high rise buildings.

Do the detergents you clean with harm the environment?

No, being lovers of both pets and plants we will not use harmful chemicals. All our detergents and degreasers are eco-friendly and biodegradable. In fact, one of the degreasers we use for cleaning aluminum and stucco is actually food safe and kosher, can you believe it:)?

Do you offer senior’s specials?

Yes we do. We actually offer a variety of specials throughout the year as well so be sure to check them out or ask us. Become a fan of BumbleBee on Facebook or follow us on Twitter to keep up to date with our latest and greatest deals.

Will you wipe the windowsills and tracks after cleaning my windows?

Of course, BumbleBee and our staff believe in “Great service, every service” so we always make sure to wipe all your sills, trim, and tracks after we’ve cleaned your glass. We also wipe the dust off your window screens FREE OF CHARGE!! Just remember if your screens come out from the inside and we’re not working inside, please remove them before we arrive and let us know.

Do I have to be home when the crew comes to clean?

No. Like with the quotes we always knock to introduce ourselves when we arrive. If your are out when the bees arrive they will get started. If you are still out when the work is complete, the bees will leave a work order detailing what work was done and the total amount owing, we then ask you to mail in a cheque at your earliest convenience.

How can I pay?

We accept cash (exact change please as the bees don’t carry cash) and cheque.

Will you flush out my gutters when you come to clean them?

No, some companies use commercial grade pressure washers to clean the insides of your gutters, not only can this cause a real mess but it can also cause your gutters to pull aways from their backing and allow water up under where your roof meets your gutters. Other companies will simply come out, stick a garden hose down in your gutters, and flush everything into your down pipes, although they may look clean on the surface, this can (and in most cases will) cause your drainage under ground to get blocked and back up. We pride ourselves at ALWAYS using a variety of high powered vacuums and tools to get your gutters clean “The right way… the BumbleBee way”